If you have technical problem or with customize theme you can submit ticket on our support forum. We answer within 24 hours.
We can install theme for you on your server if you buy Setup. You can buy it on Support Page. You must have installed Wordpress, we provide only basic setup.
We don't refund money for Support and Setup package because it's individual service for you. We turned off the refunds for these packages.
We update our themes when we add some new functions or improvements. Every theme works with the latest Wordpress version.